Using Alternate Shippers

Buttonworks has an exclusive relationship with UPS. In thousands of shipments completed each year, very few have problems. If it important that you use Federal Express you may do so with the following conditions:

• Shipments picked up via alternate carriers (Federal Express, DHL, Courier) will be available one business day later as their pick up time to our location is usually several hours earlier than our ready time.


• It is the customers responsibility to arrange for the pick-up of the shipment directly with the shipper of your choice.


• Since these shipments fall outside of our normal shipping process and require additional handling, there will be a $20 fee added to the cost of your order.


• Airbills or waybills must be provided to us via e-mail.


• The "ship from" address must be listed on the Airbill as your billing address (not as Buttonworks). Please note that Federal Express backcharges customers for incorrect addresses, even if the shipper does not have an account with them. Buttonworks is not responsible for any backcharges or other fees that may result from using an alternate shipping source.

To complete a request for alternate shipping, complete our Shipment Authorization Form and return by e-mail or fax: 916.992.0795.