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Questions

Buttonworks Questions

Buttons are very easy to order, but we are sure you have questions! We are happy to provide answers to our most frequently asked questions. Simply click on the question below to display the answer. Don't see the answers you're looking for? Please call our Customer Service Department toll-free at 800-742-5354. We are available Monday - Friday from 8am to 5pm PST. You can also contact us by e-mail at getbuttons@buttonworks.com.

General FAQs
How long will it take to receive my buttons?

On custom buttons production begins immediately following receipt of artwork approval. Click here to learn about approving your art. Standard production time for orders of 5,000 pieces or less is 5 days or less, depending on your selected method of shipment your will be in transit from 1 to 6 business days. For estimated transit times, please view the UPS Ground Transit Map. Please note that weekends can add additional time for the shipping of an order. If you need your order earlier, call a customer service representative to inquire about the availability of completing your order sooner.

We understand that you want your buttons, and we want to get them to you quickly. We process orders in order in which they are received and work diligently to complete our processing as quickly as possible. We work very hard to be prompt and accurate--and we treat every order, whether it is a custom button or a stock button, with care and respect.

You can always log in and see the status of your button order as it moves through our process as long as you've provided your email address and created a password at the time of checkout. Click on the "My Account" link at the top of the website.

What methods of payment are accepted to buy buttons?

Buttons can be purchased using Visa, Mastercard and American Express. We are exploring the possibility of accepting e-checks at some time in the future. Please note that all prices on our products are in U.S. currency.

What methods of shipment does Buttonworks use?

Buttons are most often shipped using UPS Ground. UPS requires a full street address for delivery, and cannot deliver to a Post Office Box. If unable to accept UPS packages, please call to discuss alternative methods. NOTE: UPS does not consider weekends and holidays as part of its delivery schedule. When selecting free shipping Buttonworks reserves the right to select the method of shipment from either United States Postal Service (USPS) or UPS Ground.

For more information on our shipping policies, click here.

Do you ship internationally?

Not at this time. It is difficult to estimate tariffs, duty or taxes involved when selling buttons for international shipments and impossible for us to provide estimates on what those fees are to our international customers.

What is your return policy?

It is important that you open and review your order as soon as it is received.

Custom Buttons

  • May not be returned unless an error has been made by Buttonworks. In the event we have made an error, please contact us immediately. We will do everything we can to ensure your satisfaction.

Stock Buttons:

  • Items must be returned in original condition
  • Return must be initiated within 14 days of receipt
  • Customer is responsible for all shipping charges, outbound and inbound
  • Dated/Event based stock buttons are not eligible for return
  • A restocking fee of 15% will be incurred ($15.00 Minimum)

Do you offer wholesale prices or quantity discounts?

As the direct manufacturer of our buttons we offer a manufacturer direct price list only. We do offer quantity discounts and those can be found on each product page. For wholesale customers it is important to keep in mind that many competitors charge fees that we simply dont. You don't pay for set-up charges, we offer free shipping on ground shipments for quantities over 100, you don't pay plate charges and we are happy to ship blind to your customer. For more information on how to profit from reselling buttons call us at 800.742.5354.

Is my payment and personal information secure?

Your personal information is safe and secure. We process orders on a state of the art 128-bit SSL server. We will never share, sell or provide your information to any third party. We hate spam too, and we will never add you to any mailing lists. You are more than welcome to sign up for our very occasional and very cool newsletter, but you must specifically sign up to receive it. Learn more about our privacy policy.

In addition, we have conducted and passed an independent audit for new CISP Visa/Mastercard security compliance to ensure the highest levels of data-handling security.

Can I order by telephone?

We prefer that all button orders be placed on-line. We provide a secure 128-bit SSL Security and all orders are processed through our shopping cart. When you enter your own information you are far less likely to make a mistake than a customer service specialist. After all, who knows your e-mail address, phone number and shipping address better than you?

Can you call your order in? Certainly, but the system does work better if we can walk you through ordering on-line. And, by placing the order online you can enter the coupon for free shipping!

Are you a real company?

Absolutely! Yes we are a real company!

Originally located in San Francisco, California; Buttonworks was established in 1896. In the early 1970's the company relocated to Nevada City, CA and is now located near Sacramento, California. We continue to combine new technology with craftsmanship-like quality that results in satisfied customers throughout the world. Everyone at Buttonworks is dedicated to providing our customers with the highest quality buttons anywhere. We look forward to serving you!

Do you recycle?

Yes we do recycle. The steel in our product is composed using a minimum of 25 percent steel scrap. The paper is 100% recycled, made with 100% post consumer recycled fiber. When possible, we reuse shipping material to cut down costs and keep trees up. When appropriate, we also use recycled packing peanuts, newspaper, and bubble wrap. In our offices, we also recycle and conserve!

Can we trade links?

We are always looking to develop our links and partnerships. If you are interested in trading links with us, please visit our links page and submit a link request.

Free shipping for 100 Buttons or more!

Free shipping for any purchase of 100 buttons or more to anywhere within the continental United States! You must enter the code "shipfree" before you begin to checkout and select the "free shipping option" on step two of the checkout process.

Free shipping does not provide for a guaranteed delivery date and the method of shipment is at the discretion of Buttonworks.

Art Department FAQs
Do I have to provide the artwork for my order?

No. All custom button orders include 15 minutes of art time, and our professional design staff is always happy to assist you with your button design. If you know which font styles, colors, or images you prefer to use, it will help direct us to the finished product you are looking for. You can describe what you are looking for during the checkout process, or you can e-mail our customer service staff with your files and instructions. We will forward you a digital proof for approval within 24-48 hours of receiving your order.

What types of files can you accept?

All button artwork is created and printed in Adobe Illustrator. However, we can generally accept any type of file you may have, including Microsoft Word and Publisher files. For more information about specific programs and files we are able to accept, please visit the Art Department.

How much bleed do I need to include in my custom button design?

All of our buttons need bleed area included in the design, since the image will wrap around the edge of the button to the back. 1/4" to 1/2" of additional image area around your button edge is required for production. For exact measurements, please download a button template. If you are unable to crop the image into a circle, or other button shape, don't worry! We can place your design within our button templates, and crop any excess image that you may have included. We always recommend providing too much bleed, rather than not enough.

How long does it take to receive a digital proof?

Digital proofs are typically processed the next business day after receiving your order. Rush orders are processed as soon as possible, to expedite the production of your buttons. Be sure to add getbuttons@buttonworks.com to your address book to ensure you receive your digital proof notification. If you have not received your proof, please contact us about the status of your order.

I can't access my e-mail account. Can you fax me a proof?

It is extremely important to view your proof through our website, and complete the online approval form. If you are not able to access your e-mail account, please contact our customer service staff as soon as possible. We will be happy to walk you to your proof without your e-mail account. If you have a friend, family member or co-worker that can access the proof, you can also elect to have them approve the artwork on your behalf.

In the rare event that you are not able to access the internet, it may be possible to receive a faxed proof. Contact our customer service staff at 800-742-5354 for more information. Please note that Buttonworks does not accept liability for incorrect colors or other errors that may not be evident on a faxed proof.

How much art time is included with my custom button order?

Each button order includes 15 minutes of art time, as well as the setup fees for one button design. Most designs fall within the included art time. If we feel that your order may require additional attention, we will contact you as soon as possible.

Do you charge for additional art time?

Occasionally, button orders with a complicated or detailed design may require additional art time. Art time can be purchased at the rate of $60.00 per hour. Our design staff will evaluate your project, and provide you with a quote in the event that additional art time is needed.

What if I am reordering a previous design?

We keep all previous artwork on file for your convenience. Depending on the length of time since your previous order, we may not be able to exactly match the printed color of your previous design as our printing methods may have changed. Our art department will prepare a digital proof for confirmation of the design, size and quantity for your approval. Even if you are placing an exact reorder, we must receive your approval before starting production.

I can't open my proof. Can I give verbal approval?

We are unable to receive a verbal approval to begin production of your custom button order. Our Customer Service team will be happy to assist you in viewing your digital proof through our website, and provide you with options if you are unable to submit a standard artwork approval form.

What if my customer needs to approve the proof first?

When viewing your digital proof, simply right-click on your proof image and save it to your computer. The image is high-resolution and can be e-mailed to your customer for approval. Please note that while the image can be printed, the color will probably not be exactly the same as the final, finished product. If you require a pre-production print or sample, please contact our customer service staff for more information.

Do you print Buttonworks' information on the buttons?

All standard button orders are printed with an order number and Buttonworks' contact information on the back edge of the buttons, so it is visible when the button is turned over. This information makes future reorders very convenient, and allows us to retrieve archived files if you have lost your receipt or other order documentation. Per your request, we will be happy to remove or replace this information at no additional charge. Please contact our Art Department to supply the information before your custom button order is sent into production. The printed information will appear as part of your digital proof.

Are you able to print copyrighted characters or designs on my buttons?

Buttonworks reserves copyright laws, and strictly adheres to copyright policies. Please note that while we do our best to notify our customers when we are unable to reproduce a recognized copyright character or logo, we are not aware of every copyrighted image, and are unable to verify every order. All logos or copies received for use in producing products must be in compliance with all trademark, copyright, patent, or related laws or acts and are the responsibility of the customer. The customer assumes full responsibility for all claims and/or litigation arising from alleged infringement of licenses, patents or copyrights on any requested design or copy.

Do I have to place an order to receive a digital proof?