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Custom Button Artwork FAQs


Custom Button Artwork FAQs

Do I have to provide the artwork for my order?
What types of files can you accept?
How much bleed do you need?
How long does it take to receive a digital proof?
I can't access my e-mail account. Can you fax me a proof?
How much art time is included with my order?
Do you charge for additional art time?
What if I am reordering a previous design?
I can't open my proof. Can I give verbal approval?
What if my customer needs to approve the proof first?
Do you have to print Buttonworks' information on the buttons?
Are you able to print copyrighted characters or designs on my buttons?
Do I have to place an order to receive a digital proof?
Do I have to provide the artwork for my order?

No. All button orders include 15 minutes of art time, and our professional design staff is always happy to assist you with your button design. If you know which font styles, colors, or images you prefer to use, it will help direct us to the finished product you are looking for. You can describe what you are looking for during the checkout process, or you can e-mail our customer service staff with your files and instructions. We will forward you a digital proof for approval within 24-48 hours of receiving your order.

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What types of files can you accept?

All button artwork is created and printed in Adobe Illustrator. However, we can generally accept any type of file you may have, including Microsoft Word and Publisher files. For more information about specific programs and files we are able to accept, please visit the Art Department.

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How much bleed do you need?

All of our buttons need bleed area included in the design, since the image will wrap around the edge of the button to the back. 1/4" to 1/2" of additional image area around your button edge is required for production. For exact measurements, please download a button template. If you are unable to crop the image into a circle, or other button shape, don't worry! We can place your design within our button templates, and crop any excess image that you may have included. We always recommend providing too much bleed, rather than not enough.

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How long does it take to receive a digital proof?

Digital proofs are typically processed the next business day after receiving your order. Rush orders are processed as soon as possible, to expedite the production of your buttons. Be sure to add getbuttons@buttonworks.com to your address book to ensure you receive your digital proof notification. If you have not received your proof, please contact us about the status of your order.

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I can't access my e-mail account. Can you fax me a proof?

It is extremely important to view your proof through our website, and complete the online approval form. If you are not able to access your e-mail account, please contact our customer service staff as soon as possible. We will be happy to walk you to your proof without your e-mail account.

In the rare event that you are not able to access the internet, it is possible to receive a faxed proof. Contact our customer service staff at 800-742-5354 for more information. Please note that Buttonworks does not accept liability for incorrect colors or other errors that may not be evident on a faxed proof.

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How much art time is included with my order?

Each button order includes 15 minutes of art time, as well as the setup fees for one button design. Most designs fall within the included art time. If we feel that your order may require additional attention, we will contact you as soon as possible.

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Do you charge for additional art time?

Occasionally, orders with a complicated or detailed design may require additional art time. Art time can be purchased at the rate of $60.00 per hour. Our design staff will evaluate your project, and provide you with a quote in the event that additional art time is needed.

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What if I am reordering a previous design?

We keep all previous artwork on file for your convenience. Depending on the length of time since your previous order, we may not be able to exactly match the printed color of your previous design as our printing methods may have changed. Our art department will prepare a digital proof for confirmation of the design, size and quantity for your approval. Even if you are placing an exact reorder, we must receive your approval before starting production.

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I can't open my proof. Can I give verbal approval?

We are unable to receive a verbal approval to begin production of your button order. Our Customer Service team will be happy to assist you in viewing your digital proof through our website, and provide you with options if you are unable to submit a standard artwork approval form.

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What if my customer needs to approve the proof first?

When viewing your digital proof, simply right-click on your proof image and save it to your computer. The image is high-resolution and can be e-mailed to your customer for approval. Please note that while the image can be printed, the color will probably not be exactly the same as the final, finished product. If you require a pre-production print or sample, please contact our customer service staff for more information.

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Do you have to print Buttonworks' information on the buttons?

All standard button orders are printed with an order number and Buttonworks' contact information on the back edge of the buttons, so it is visible when the button is turned over. Per your request, we will be happy to remove or replace this information at no additional charge. The printed information will appear as part of your digital proof.

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Are you able to print copyrighted characters or designs on my buttons?

Buttonworks reserves copyright laws, and strictly adheres to copyright policies. Please note that while we do our best to notify our customers when we are unable to reproduce a recognized copyright character or logo, we are not aware of every copyrighted image, and are unable to verify every order. All logos or copies received for use in producing products must be in compliance with all trademark, copyright, patent, or related laws or acts and are the responsibility of the customer. The customer assumes full responsibility for all claims and/or litigation arising from alleged infringement of licenses, patents or copyrights on any requested design or copy.

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Do I have to place an order to receive a digital proof?

All button orders include 15 minutes of art time, the setup fees for one design, and a Free digital proof. After we receive your order, our art department will process your design and provide a digital proof for approval. Unfortunately, we are unable to post any artwork without an order number on file. If you are interested in purchasing art time and a digital proof prior to purchasing your buttons, please contact our customer service staff for more information.

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