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Ordering Custom Buttons FAQs


Ordering Custom Buttons FAQs

What methods of payment are accepted to buy buttons?
What methods of shipment does Buttonworks offer?
Do you ship internationally?
How long will it take to receive my buttons?
What is your return policy?
Do you offer wholesale prices or quantity discounts?
Is my payment and personal information secure?
Can I order buttons by telephone?
Free shipping for 100 Buttons or more!
What methods of payment are accepted to buy buttons?

Buttons can be purchased using Visa, Mastercard and American Express. We are exploring the possibility of accepting e-checks at some time in the future. Please note that all prices on our products are in U.S. currency.

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What methods of shipment does Buttonworks use?

Buttons are most often shipped using UPS Ground. UPS requires a full street address for delivery. If unable to accept UPS packages, please call to discuss alternative methods. NOTE: UPS does not consider weekends and holidays as part of its delivery schedule. When selecting free shipping Buttonworks reserves the right to select the method of shipment from either United States Postal Service (USPS) or UPS Ground.

For more information on our shipping policies, click here.

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Do you ship internationally?

Not at this time. It is difficult to estimate tariffs, duty or taxes involved when selling buttons for international shipments and impossible for us to provide estimates on what those fees are to our international customers.

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How long will it take to receive my buttons?

On custom buttons production begins immediately following receipt of artwork approval. Click here to learn about approving your art. Standard production time for orders of 5,000 pieces or less is 5 days or less. Depending on your selected method of shipment, your button order will be in transit from 1 to 6 business days. For estimated transit times, please view the UPS Ground Transit Map. Please note that weekends and holidays can add additional time for the shipping of an order. If you need your order earlier, call a customer service representative to inquire about the availability of completing your order sooner.

We understand that you want your buttons, and we want to get them to you quickly. We process orders in the order in which they are received and work diligently to complete our processing as quickly as possible. We work very hard to be prompt and accurate--and we treat every button order, whether it is a custom button or a stock button, with care and respect.

You can always log in and see the status of your button order as it moves through our process as long as you've provided your email address and created a password at the time of checkout. Click on "My Account" at the top of any page.

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What is your return policy?

It is important that you open and review your order as soon as it is received.

Custom Buttons

  • May not be returned unless an error has been made by Buttonworks. In the event we have made an error, please contact us immediately. We will do everything we can to ensure your satisfaction.

Stock Buttons:

  • Items must be returned in original condition
  • Return must be initiated within 14 days of receipt
  • Customer is responsible for all shipping charges, outbound and inbound
  • Dated/Event based stock buttons are not eligible for return
  • A restocking fee of 15% will be incurred ($15.00 Minimum)

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Do you offer wholesale prices or quantity discounts?

As the direct manufacturer of our buttons we offer a manufacturer direct price list only. We do offer quantity discounts and those can be found on each product page. For wholesale customers it is important to keep in mind that many competitors charge fees that we simply donít. You don't pay for set-up charges, we offer free shipping on ground shipments for quantities over 100, you don't pay plate charges and we are happy to ship blind to your customer. For more information on how to profit from reselling buttons call us at 800.742.5354.

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Is my personal and payment information secure?

Your personal information is safe and secure. We process orders on a state of the art 128-bit SSL server. We will never share, sell or provide your information to any third party. We hate spam too, and we will never add you to any mailing lists. You are more than welcome to sign up for our very occasional and very cool newsletter, but you must specifically sign up to receive it. Learn more about our privacy policy.

In addition, we have conducted and passed an independent audit for new CISP Visa/Mastercard security compliance to ensure the highest levels of data-handling security.

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Can I order buttons by telephone?

We prefer that all button orders be placed on-line. We provide a secure 128-bit SSL Security and all orders are processed through our shopping cart. When you enter your own information you are far less likely to make a mistake than a customer service specialist. After all, who knows your e-mail address, phone number and shipping address better than you?

Can you call your order in? Certainly, but the system does work better if we can walk you through ordering on-line. And, by placing the order online you can enter the coupon for free shipping!

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Free shipping for any purchase of 100 buttons or more

Free shipping for any purchase of 100 buttons or more to anywhere within the continental United States! You must enter the code "shipfree" before you begin to checkout and select the "free shipping option" on step two of the checkout process.

Free shipping does not provide for a guaranteed delivery date and the method of shipment is at the discretion of Buttonworks.

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