It is important that you open and review your order as soon as it is received.
Custom Product:
May not be returned unless an error has been made by Buttonworks. In the event we have made an error, please contact us immediately. We will do everything we can to ensure your satisfaction.
Stock Items:
Items, in quantities of 25 or less, must be returned in original condition and returns must be initiated within 14 days of receipt. Customer is responsible for all shipping charges, outbound and inbound. Dated/Event based stock buttons are not eligible for return. A restocking fee of 15% may be incurred ($15.00 Minimum). For quantities of more than 25, returns are not possible as your order was produced specifically for your request.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can always contact us for any return question at getbuttons@buttonworks.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at getbuttons@buttonworks.com.
You can always contact us for any return question at getbuttons@buttonworks.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds & Shipping Issues
Although we have seen 1000's of button packages delivered on time every year around the United States from California to New York, there is always the slightest possibility that a package can be delivered late. In these times, the only money-back guaranteed shipping option is Next-Day delivery - and that is if there wasn't some event, like weather or plane trouble that kept them from being able to delivery on time. In such an event the shipper will refund all shipping charges to us and we gladly refund the shipping charges back to you. The product cost is not refundable for orders that left our facility on time. Buttonworks will ALWAYS and without FAIL honor when we say we will ship it out. We cannot be responsible for any missed deadlines or damages caused by shipments that arrive late by fault of the carrier. For this reason we recommend FedEx / UPS for most circumstances and highly recommend you always allow a minimum of one-day buffer for buttons that are time critical and watch your tracking details carefully. If something appears to go wrong, please let us know immediately and we will do our part to help you get your things.
While we are not responsible for any delays or damage caused by shipping companies, please contact us. We will do everything we can to ensure your satisfaction. When you order your custom buttons from us, we follow-through!
And Finally
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.